I guess if your not rolling in a G6 they don't give two sh*ts. Don't bother calling over ARINC, they're too slow to get out there anyway. My lear is too old probably. Go somewhere else...my .02.
They don't care about your little Beechjet or Learjet. They fail to pull you up on time or fuel correctly. When you complain, they just stare at you. Avoid this beat up fbo.