Matt Carter

"Third time here. Service was terrible. Don't remember it being that bad before but I sat here for 30 minutes without a server."

"AND the guy at the counter didn't know how to scan my Dunkin app gift card, the thing that his company created and operates."

"Terrible service. I went here at 11pm (not that late in NYC) and it took 10 minutes to make my sandwich. Then I waited around another 15 minutes before asking, to find out they'd forgotten my latte."

"As is the case with most Five Guys, the staff is super friendly and helpful, which is even more impressive considering they have to work in Times Square."

"Spicy crab roll is DElicious"

"Great service. They took my order at 9:57pm even though they close at 10. Most places nowadays would've had the doors locks already."