Sheila Thomson

"No room service so you have to collect your food from the canteen and bring it back up yourself, precariously balancing your tray while activating the lift with your room key."

"Dinner from the canteen was delicious but took an age to prepare and was luke warm."

"Poppy is Queen 🦴"

"Delicious coffee, friendly staff."

"The mattress was so uncomfortably soft that I ended up sleeping on the floor."

"The door to my apartment was out of alignment with the frame — probably why it was left unlocked on arrival and I was asked to do the same on departure."