Andy Brabin

"Can't believe how lazy the staff are in the lounge! They are more interested in sitting in the smoking room."

"What a dreadful airport experience. Flying Club on BA treated more like a Ryanair sheep!"

"A request not a tip....... You should run every 12 minutes giving 5 trains an hour!"

"How difficult is it to get in!!! No staff around and closes at 19.30 on a Friday evening and I'm on the 19.55! Just all very tacky.... Wonder what a First Group Lounge would be like?"

"So many staff in lounge just now at 12.30, about 6 or 7, yet tables are dirty, poor show! TV is loud. Pretty poor! The SBB 1st class at Zurich Hbf is the benchmark for rail lounges in my opinion!"

"If you have a long connection pop into the Crown Plaza Hotel opposite the station for a drink."