I'd say half the people that work here are awesome the other half do not reflect the brand. Hotel is elegant and beautiful and the valets are the best.
Stunning well run property and retreat. Food on property is great as well as service. Rooms are very nice. Private beach and pool area are a vacationers dream.
The adult pool is warmer water, a little quieter, but on a typical summer day in key west, The family pool is more refreshing! Beach service is great early in the day. The bar is steps from the sand!
We were here in April "11", fell in love with this resort, beautiful atmosphere, great service, have the Miami Vice at the beach bar, piña colada/strawberry daiquiri with a splash of Curzon dark rum!
Great hotel - clean, large rooms, and friendly staff. Skip the $20 valet and park for free in the street. No wet bar in the room - grab a late night drink at the pool until midnight.
Restaurantwait staff very slow......make sure if you pay $389 a night for a room with an ocean view that you can actually see the ocean and not a bunch of palm trees!!!
Get a lay of the land as soon as you arrive. Free drink at noon each day on the beach. Free popsicle at 2pm. Free frozen towel...I never saw. The bar in the lobby has specials each day.
Espectaculares vistas e instalaciones. Wifi gratis. Playa privada. 2 piscinas y un excelente Gym. Habitaciones amplias y camas comodísimas. Baño pequeño. Un poco caro.
Gr8 pool bar, romantic dinner on the beach. Hotel needs upgrading in general, dull colour scheme ,cluttered bedrooms, tired furnishings & accessories, poor air-con, international friendly staff
Largest hotel in key west. If you stay here watch out for hidden pool use charges.. Yup they charge 10 bucks per day to your daily charges for pool use even if you don't use it. Hmmm
The staff are very slow almost as if they are working for free and don't need tips. The beds are awful and no hot tub! As a diamond member no real difference ..But all in all not bad just bad beds !!!
The service is horrible!! The rooms were nice & views are great outside by the pool. Service was just horrible though, definitely no benefits 4 being a diamond member! Starwood property's are better
Maybe I had high expectations for a Waldorf Astoria property, but for the cost of a stay this property shouldn't be so outdated. Landscaping needs help (dead plants) and there is no wow factor.
The Casa Marina was a disappointment for my wife and I. The resort was nice but overall the staff and service was not what I would expect from a Waldorf Astoria. Expectations were not met.